A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
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The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐walletJob conditions and customer satisfactionPrimacy versus recency effects in extended service encountersConsumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfactionWhat's in and what's out in branding? A novel articulation effect for brand namesHow the Kano model contributes to Kansei engineering in services.Meaningful use and the patient portal: patient enrollment, use, and satisfaction with patient portals at a later-adopting center.Identifying the Effects of Unjustified Confidence versus Overconfidence: Lessons Learned from Two Analytic MethodsWhy are family carers of people with dementia dissatisfied with general hospital care? A qualitative study.A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system.Measuring health care quality: comparing and contrasting the medical and the marketing approaches.Website quality, expectation, confirmation, and end user satisfaction: the knowledge-intensive website of the Korean National Cancer Information Center.Exploring the expectation-actuality discrepancy: a systematic review of the impact of preoperative expectations on satisfaction and patient reported outcomes in spinal surgery.Researchers' needs for resource discovery and collaboration tools: a qualitative investigation of translational scientistsQuality of life of residents living in a city hosting mega-sport events: a longitudinal study.Consumer Perception of Inpatient Medical Services.Consumer Behavior in Shopping Streets: The Importance of the Salesperson's Professional Personal Attention.The contributions of qualitative research towards dental public health practice.Modeling of Causes of Sina Weibo Continuance Intention with Mediation of Gender Effects.Toward a theory of patient satisfaction with physiotherapy: exploring the concept of satisfaction.What do you think of your dentist? A dental practice assessment questionnaire.Service quality perceptions in primary health care centres in Greece.Advice Taking from Humans and Machines: An fMRI and Effective Connectivity StudyMeasurement of patient satisfaction with community pharmacy services: a review.Satisfaction measurement instruments for healthcare service users: a systematic review.Problems with measuring satisfaction with social care.The role of satisfaction and emotional response in the choice mechanisms of suburban natural-areas users.The Satisfaction and Use of Research Ethics Board Information Systems in Canada.Performance Evaluations and Victim Satisfaction With State Compensation for Violent Crime: A Prospective Study.Assessing the relationship between technology readiness and continuance intention in an E-appointment system: relationship quality as a mediator.Babyfacedness, sex of face stimulus, and social context in face perception and person evaluation.An examination of the factors affecting people's participation in future health examinations based on community health exam interventions.Will China's Cooperative Medical System fail again? Insight from farmer satisfaction survey.EMR continuance usage intention of healthcare professionals.Quality of service in nursing homes.Affect, attribution, and disconfirmation: their impact on health care services evaluation.Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes.Shared communication processes within healthcare teams for rare diseases and their influence on healthcare professionals' innovative behavior and patient satisfaction.Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument.Expectations do not Influence the Response to Phosphosdiesterase Type 5 Inhibitor Therapy for Erectile Dysfunction.
P2860
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P2860
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
description
1980 nî lūn-bûn
@nan
1980年の論文
@ja
1980年学术文章
@wuu
1980年学术文章
@zh
1980年学术文章
@zh-cn
1980年学术文章
@zh-hans
1980年学术文章
@zh-my
1980年学术文章
@zh-sg
1980年學術文章
@yue
1980年學術文章
@zh-hant
name
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@en
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@nl
type
label
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@en
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@nl
prefLabel
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@en
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@nl
P356
P1476
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
@en
P2093
Richard L. Oliver
P356
10.2307/3150499
P577
1980-11-01T00:00:00Z