In the hospitality industry, a Central Reservations Office or Central Reservations Center is a call center that handles room reservation calls and other related calls for a hotel chain or company. A Central Reservations Office usually handles calls from a 1-800 number or multiple numbers for a chain of hotels. Call centers usually consist of a large staff of phone operators that answer incoming phone calls and specialize as reservations agents. Most Central Reservations Offices often have on-site corporate offices for the chain of hotels or hotel management company.