Knowledge-Centered Support
Knowledge-Centered Support (KCS) is a service delivery methodology that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its methodology is to integrate use of a knowledge base into the workflow. While the legacy of KCS lies in customer support organizations, the methodology is now being adopted across all the functions of business. KCS seeks to:
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Knowledge-Centered Support
Knowledge-Centered Support (KCS) is a service delivery methodology that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its methodology is to integrate use of a knowledge base into the workflow. While the legacy of KCS lies in customer support organizations, the methodology is now being adopted across all the functions of business. KCS seeks to:
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Knowledge-Centered Support (KC ...... that enable the KCS practices.
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Knowledge-Centered Support (ou ...... et de service à la clientèle.
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Knowledge-Centered Support (KC ...... ons of business. KCS seeks to:
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Knowledge-Centered Support (ou ...... et de service à la clientèle.
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Knowledge-Centered Support
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Knowledge-Centered Support
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