The Energy & Water Ombudsman NSW (EWON) is the approved dispute resolution scheme for all electricity and gas customers in New South Wales, Australia, and some water customers. EWON is an industry-based ombudsman scheme, which means it is funded by its members. As with other Ombudsmen in Australia and around the world, EWON's service is free for consumers. EWON models and evaluates its service against the six industry-standard benchmarks for complaint-handling agencies: * Accessibility * Independence * Fairness * Accountability * Efficiency * Effectiveness