The Credit and Investments Ombudsman (formerly known as Credit Ombudsman Service), is an Australian alternative dispute resolution or ombudsman that helps settle disputes between consumers and financial credit providers. It was established in 2003 as a result of the Mortgage & Finance Association of Australia ('MFAA') self-regulation, originally called the Mortgage Industry Ombudsman Scheme (MIOS). It later expanded its remit to include non-bank lending and other credit services, changing its name to the Credit Ombudsman Service Limited (COSL) to reflect this broader jurisdiction. Since November 2014 the scheme has been known as Credit and Investments Ombudsman (CIO). The Credit and Investments Ombudsman is one of the largest External Dispute Resolution (EDR) schemes in Australia by number