Standard of service
A Standard of Service (SoS) is used in Infrastructure Asset Management to define the service that a customer is entitled to receive. Examples (these are for water services) could be: 1.
* water will be provided at a minimum pressure of 15m giving a flow of at least 9 litres per minute at the first tap; 2.
* bursts will be repaired within 12 hours of notification; 3.
* bacteriological quality will conform to WHO standards; 4.
* a substantive response to complaints and queries will be made within 10 working days of receipt. They are used to:
primaryTopic
Standard of service
A Standard of Service (SoS) is used in Infrastructure Asset Management to define the service that a customer is entitled to receive. Examples (these are for water services) could be: 1.
* water will be provided at a minimum pressure of 15m giving a flow of at least 9 litres per minute at the first tap; 2.
* bursts will be repaired within 12 hours of notification; 3.
* bacteriological quality will conform to WHO standards; 4.
* a substantive response to complaints and queries will be made within 10 working days of receipt. They are used to:
has abstract
A Standard of Service (SoS) is ...... asure of the business outputs.
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Wikipage page ID
17,054,388
Wikipage revision ID
392,708,858
subject
comment
A Standard of Service (SoS) is ...... of receipt. They are used to:
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label
Standard of service
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