Customer experience systems
Customer experience systems are business and operational support systems (BSS/OSS) intended to help service providers to improve customer experience. In the past, communications service providers (wired communication, wireless, broadband cable, satellite) and other companies competed through product differentiation and price points. By 2005 products were increasingly commoditized and price differences negligible, leaving quality of customer service as the differentiator. (Peppers & Rogers 2005)
Link from a Wikipage to another Wikipage
primaryTopic
Customer experience systems
Customer experience systems are business and operational support systems (BSS/OSS) intended to help service providers to improve customer experience. In the past, communications service providers (wired communication, wireless, broadband cable, satellite) and other companies competed through product differentiation and price points. By 2005 products were increasingly commoditized and price differences negligible, leaving quality of customer service as the differentiator. (Peppers & Rogers 2005)
has abstract
Customer experience systems ar ...... ems were introduced by Amdocs.
@en
Wikipage page ID
17,659,140
page length (characters) of wiki page
Wikipage revision ID
970,541,321
Link from a Wikipage to another Wikipage
wikiPageUsesTemplate
subject
hypernym
type
comment
Customer experience systems ar ...... iator. (Peppers & Rogers 2005)
@en
label
Customer experience systems
@en