Susan N. Story (born 1960) is an American utility executive, who was chief executive officer of American Water from 2014 until 2020. Story grew up in Albertville, Alabama. Her parents worked at a cotton mill, and her father later became a pipe fitter. She was senior class president in high school, then worked her way through college, where she earned a bachelor's degree in industrial engineering at Auburn University, and an MBA from the University of Alabama at Birmingham.