Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

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Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology.Traumatic journeys; understanding the rhetoric of patients' complaints

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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

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2015 nî lūn-bûn

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Complaint handling in healthca ...... lic; results of a survey study

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Complaint handling in healthca ...... lic; results of a survey study

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P2860

Patient expectations of fair complaint handling in hospitals: empirical data.

Patients' complaints about medical practice.

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences.

Clinical complaints: a means of improving quality of care.

A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.

Patients' and physicians' attitudes regarding the disclosure of medical errors.

Accountability sought by patients following adverse events from medical care: the New Zealand experience.

Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study.

More than words: patients' views on apology and disclosure when things go wrong in cancer care

Comparison of patients' and general practitioners' evaluations of general practice care.

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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

about

P2860

P2860

Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

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