arvato is a fully integrated subsidiary of Bertelsmann SE & Co. KGaA. Approximately 70,000 employees work for arvato services in more than 40 countries. Its services include customer support by phone, email and chat, the development and execution of customer loyalty programs, financial transaction processing and logistics. Arvato also offers complementary logistical services, such as consulting, procurement/purchasing, order management, production, repair services and warehousing. arvato is organized into several solution groups: Each solution group comprises one to many reporting units.