Consumability

A concept recently championed by International Business Machines (IBM), consumability is a description of customers' end-to-end experience with technology solutions (although the concept could easily apply to almost anything). The tasks associated with consumability start before the consumer purchases a product and continue until the customer stops using the product. By improving the consumability of the product, the value of that product to the client can be increased. Key consumability aspects of the user experience include:

Consumability

A concept recently championed by International Business Machines (IBM), consumability is a description of customers' end-to-end experience with technology solutions (although the concept could easily apply to almost anything). The tasks associated with consumability start before the consumer purchases a product and continue until the customer stops using the product. By improving the consumability of the product, the value of that product to the client can be increased. Key consumability aspects of the user experience include: