It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach
about
Grin and Bear It?: Employees' Use of Surface Acting During Co-worker Conflict.Emotion Work in the Arab Context: Its Relationship to Job Satisfaction and the Moderating Role of Trust to the Employer.Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center.Continuities in caring? Emotion work in a NHS Direct call centre.Emotion Regulation Strategies, Secondary Traumatic Stress, and Compassion Satisfaction in Healthcare Providers.Chapter 3 Tricks of the Trade: Customer Service Employee Strategies in Performing Emotion WorkOn the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads
P2860
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P2860
It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach
description
2005 nî lūn-bûn
@nan
2005 թուականի Յունիսին հրատարակուած գիտական յօդուած
@hyw
2005 թվականի հունիսին հրատարակված գիտական հոդված
@hy
2005年の論文
@ja
2005年論文
@yue
2005年論文
@zh-hant
2005年論文
@zh-hk
2005年論文
@zh-mo
2005年論文
@zh-tw
2005年论文
@wuu
name
It's not only clients: Studyin ...... ith an event-sampling approach
@ast
It's not only clients: Studyin ...... ith an event-sampling approach
@en
type
label
It's not only clients: Studyin ...... ith an event-sampling approach
@ast
It's not only clients: Studyin ...... ith an event-sampling approach
@en
prefLabel
It's not only clients: Studyin ...... ith an event-sampling approach
@ast
It's not only clients: Studyin ...... ith an event-sampling approach
@en
P2093
P2860
P356
P1476
It's not only clients: Studyin ...... ith an event-sampling approach
@en
P2093
Dieter Zapf
Franziska Tschan
Sylvie Rochat
P2860
P304
P356
10.1348/096317905X39666
P577
2005-06-01T00:00:00Z