Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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2015 nî lūn-bûn

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2015年の論文

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2015年論文

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2015年論文

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2015年論文

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2015年論文

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2015年論文

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2015年论文

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2015年论文

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2015年论文

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Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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Complaints as starting point for vicious cycles in customer-employee-interactions

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P1476

Complaints as starting point for vicious cycles in customer-employee-interactions

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P2093

Eva Traut-Mattausch

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Olga Pollatos

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Sara Wagner

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P2860

Effects of Preinteraction Expectancies and Target Communication on Perceiver Reciprocity and Compensation in Dyadic Interaction

Relation of threatened egotism to violence and aggression: The dark side of high self-esteem.

The Hierarchical Model of Approach-Avoidance Motivation

The amygdala mediates the emotional modulation of threat-elicited skin conductance response.

The case for motivated reasoning.

Cognitive dissonance and the perception of natural environments.

Complaints and complaining: functions, antecedents, and consequences.

Dissociation between reactivity of the hypothalamus-pituitary-adrenal axis and the sympathetic-adrenal-medullary system to repeated psychosocial stress.

Acute HPA axis responses, heart rate, and mood changes to psychosocial stress (TSST) in humans at different times of day.

"Seizing and freezing" on a significant-person schema: need for closure and the transference effect in social judgment.

P304

1454

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scholarly article

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10.3389/FPSYG.2015.01454

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P407

English

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P50

Eva Jonas

P577

2015-10-16T00:00:00Z

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P5875

283492896

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P698

26528194

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P932

4607872

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