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Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency?

Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency?

http://www.wikidata.org/entity/Q36767469

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The effect of nurses' preparedness and nurse practitioner status on triage call management in primary care: A secondary analysis of cross-sectional data from the ESTEEM trial.Agreement on urgency assessment between secretaries and general practitioners: an observational study in out-of-hours general practice service in Belgium.Development, implementation, and pilot study of a sentinel network ("The Watchtowers") for monitoring emergency primary health care activity in Norway.Out-of-hours care in western countries: assessment of different organizational models.Receptionist rECognition and rEferral of PaTients with Stroke (RECEPTS) study - protocol of a mixed methods study.Patient safety in out-of-hours primary care: a review of patient records.Impact of a telenursing service on satisfaction and health outcomes of children with inflammatory rheumatic diseases and their families: a crossover randomized trial study protocol.Patient safety in Dutch primary care: a study protocol.A comparison of calls subjected to a malpractice claim versus 'normal calls' within the Swedish healthcare direct: a case-control study Factors which influence the length of an out-of-hours telephone consultation in primary care: a retrospective database study.Evaluation of symptom checkers for self diagnosis and triage: audit study.Telephone triage by nurses in primary care out-of-hours services in Norway: an evaluation study based on written case scenarios.Receptionist rECognition and rEferral of Patients with Stroke (RECEPTS): unannounced simulated patient telephone call study in primary care.Safety of telephone triage in out-of-hours care: a systematic review.Patient Safety Incidents Involving Sick Children in Primary Care in England and Wales: A Mixed Methods Analysis The psychometric properties of the 'safety attitudes questionnaire' in out-of-hours primary care services in the Netherlands.Patient satisfaction with out-of-hours GP cooperatives: a longitudinal study The effectiveness and cost-effectiveness of telephone triage of patients requesting same day consultations in general practice: study protocol for a cluster randomised controlled trial comparing nurse-led and GP-led management systems (ESTEEM).Telephone triage in general practices: A written case scenario study in the Netherlands.From Doctor to Nurse Triage in the Danish Out-of-Hours Primary Care Service: Simulated Effects on Costs Incidence of emergency contacts (red responses) to Norwegian emergency primary healthcare services in 2007--a prospective observational study.The appropriateness of, and compliance with, telephone triage decisions: a systematic review and narrative synthesis.Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.Telephone triage by GPs in out-of-hours primary care in Denmark: a prospective observational study of efficiency and relevance.EurOOHnet-the European research network for out-of-hours primary health care.Threats to patient safety in telenursing as revealed in Swedish telenurses' reflections on their dialogues.Validity of telephone and physical triage in emergency care: the Netherlands Triage System.Telephone counselling by nurses in Norwegian primary care out-of-hours services: a cross-sectional study.How serious are the symptoms of callers to a telephone triage call centre?Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services.Patient safety culture in out-of-hours primary care services in the Netherlands: a cross-sectional survey.How do patients respond when confronted with telephone access barriers to care?A retrospective study of adult telephone triage calls in a US call centre.Improving Responsiveness to Patient Phone Calls: A Pilot Study.Help-seeking behaviour outside office hours in Denmark, the Netherlands and Switzerland: a questionnaire study exploring responses to hypothetical cases

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Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency?

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P2860

Telephone consultation and triage: effects on health care use and patient satisfaction

Out of hours service in Denmark: evaluation five years after reform.

Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group.

Using standardised patients to measure physicians' practice: validation study using audio recordings.

Telephone consultations to manage requests for same-day appointments: a randomised controlled trial in two practices.

Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs.

The impact of NHS Direct on the demand for out-of-hours primary and emergency care

A systematic review of the effect of different models of after-hours primary medical care services on clinical outcome, medical workload, and patient and GP satisfaction.

Safety of telephone consultation for "non-serious" emergency ambulance service patients.

Evaluation of a general practice out of hours cooperative: a questionnaire survey of general practitioners.

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