SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
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Cooperative behavior cascades in human social networksContagion of Cooperation in Static and Fluid Social Networks.Let the Avatar Brighten Your Smile: Effects of Enhancing Facial Expressions in Virtual EnvironmentsWhen sad groups expect to meet again: interactive affective sharing and future interaction expectation as determinants of work groups' analytical and creative task performance.More than ancillary: HIV social services, intermediate outcomes and quality of life.Beyond Contagion: Reality Mining Reveals Complex Patterns of Social Influence.Associative stigma among mental health professionals: implications for professional and service user well-being.The way you make me feel: evidence for individual differences in affective presence.Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center.Do I Mirror Your Mood if We're Peas in a Pod? Similarity and Liking in the Social Induction of Affect.We will be champions: Leaders' confidence in 'us' inspires team members' team confidence and performance.Conflict resolution techniques applied to interprofessional collaborative practice.To share or not to share: the role of content and emotion in viral marketingDiversity and Emotion: The New Frontiers in Organizational Behavior ResearchWorking consumers: the next step in marketing theory?Competency Labor: A Conceptual Framework for Examining Individuals’ Effort and Emotions in Projecting an Image of Competence at WorkChapter 3 Tricks of the Trade: Customer Service Employee Strategies in Performing Emotion WorkOn the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyadsLinking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study1Using Physiological Methods to Study Emotions in OrganizationsThe role of employee attractiveness and positive emotion in upscale restaurantsThe Contraction of Meaning: The Combined Effect of Communication, Emotions, and Materiality on Sensemaking in the Stockwell ShootingService with a smile: A source of emotional exhaustion or performance incentive in call-centre employeesServir les clients avec le sourire: Source d'épuisement ou de performance chez les employés de centres d'appels?What is the Relationship Between Audit Partner Busyness and Audit Quality?Store creativity mediating the relationship between affective tone and performanceCompassion, power and organizationAuthentic Leaders Promoting Store Performance: The Mediating Roles of Virtuousness and PotencyRetail employees' self-efficacy and hope predicting their positive affect and creativityAn Extended SISa Model for Sentiment ContagionPredicting online product sales via online reviews, sentiments, and promotion strategiesEmotional Labor and Burnout: Comparison Between the Countries of Japan and Korea
P2860
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P2860
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
description
2001 nî lūn-bûn
@nan
2001 թուականի Հոկտեմբերին հրատարակուած գիտական յօդուած
@hyw
2001 թվականի հոտեմբերին հրատարակված գիտական հոդված
@hy
2001年の論文
@ja
2001年論文
@yue
2001年論文
@zh-hant
2001年論文
@zh-hk
2001年論文
@zh-mo
2001年論文
@zh-tw
2001年论文
@wuu
name
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
@ast
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
@en
type
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
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P3181
P356
P1476
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER
@en
P2093
S. D. Pugh
P304
P3181
P356
10.2307/3069445
P577
2001-10-01T00:00:00Z