Is service climate strength beneficial or detrimental for service quality delivery? - Wikidata - awgldk - TriplyDB

Is service climate strength beneficial or detrimental for service quality delivery?

Is service climate strength beneficial or detrimental for service quality delivery?

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Service climate as a mediator of organizational empowerment in customer-service employees.Unit-level fairness and quality within the health care industry: A justice–quality model

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P2860

Is service climate strength beneficial or detrimental for service quality delivery?

http://www.wikidata.org/entity/Q57701691

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im Oktober 2011 veröffentlichter wissenschaftlicher Artikel

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wetenschappelijk artikel

@nl

наукова стаття, опублікована в жовтні 2011

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name

Is service climate strength beneficial or detrimental for service quality delivery?

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Is service climate strength beneficial or detrimental for service quality delivery?

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type

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Is service climate strength beneficial or detrimental for service quality delivery?

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Is service climate strength beneficial or detrimental for service quality delivery?

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Is service climate strength beneficial or detrimental for service quality delivery?

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Is service climate strength beneficial or detrimental for service quality delivery?

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1359432X.2010.496649

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European Journal of Work and Organizational Psychology

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Is service climate strength beneficial or detrimental for service quality delivery?

@en

P2093

Kristina Potočnik

http://www.w3.org/2001/XMLSchema#string

Nuria Tordera

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P2860

Climate strength: a new direction for climate research.

Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes.

An examination of the antecedents and moderator influences of climate strength.

Linking service climate and customer perceptions of service quality: test of a causal model.

Accurate tests of statistical significance for r(WG) and average deviation interrater agreement indexes.

Employees' overestimation of functional and relational service quality: A gap analysis

Relationships Between Organizational Justice and Burnout at the Work-Unit Level

Organizational climate and climate strength in UK hospitals

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681-699

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scholarly article

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10.1080/1359432X.2010.496649

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5

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20

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José M. Peiró

Vicente Martínez-Tur

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2011-10-01T00:00:00Z

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