Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
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Service climate as a mediator of organizational empowerment in customer-service employees.From service quality in organisations to self-determination at home.Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.Engaged teams deliver better service performance in innovation climatesUnit-level fairness and quality within the health care industry: A justice–quality model
P2860
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
description
article
@en
wetenschappelijk artikel
@nl
наукова стаття, опублікована в листопаді 2009
@uk
name
Testing a hierarchical and int ...... ional, and tangible dimensions
@en
Testing a hierarchical and int ...... ional, and tangible dimensions
@nl
type
label
Testing a hierarchical and int ...... ional, and tangible dimensions
@en
Testing a hierarchical and int ...... ional, and tangible dimensions
@nl
prefLabel
Testing a hierarchical and int ...... ional, and tangible dimensions
@en
Testing a hierarchical and int ...... ional, and tangible dimensions
@nl
P2093
P2860
P1476
Testing a hierarchical and int ...... ional, and tangible dimensions
@en
P2093
J. M. Peiró
R. M. Sánchez-Hernández
V. Martínez-Tur
P2860
P304
P356
10.1080/14783360903247577
P50
P577
2009-11-01T00:00:00Z